Help Topics
Quick Actions
Shopping Guide
How to Shop on Corey Electronics
- Browse Products: Explore our Electronics and Car Parts categories
- Search: Use the search bar to find specific items
- Filter: Refine results by category, price range, or brand
- View Details: Click any product to see specifications, images, and reviews
- Add to Cart: Select quantity and click "Add to Cart"
Product Categories
Electronics
- • Smartphones & Tablets
- • Laptops & Computers
- • Home Appliances
- • Audio & Headphones
- • Gaming Consoles
Car Parts
- • Engine Components
- • Brake Systems
- • Electrical Parts
- • Suspension Parts
- • Accessories
Account & Profile Management
Creating an Account
Benefits of having an account:
- ✓ Faster checkout process
- ✓ Order tracking
- ✓ Save favorite products
- ✓ View order history
- ✓ Manage addresses
Managing Your Profile
In your account dashboard, you can:
- ✓ Update personal information
- ✓ Change password
- ✓ Manage shipping addresses
- ✓ Set notification preferences
- ✓ View saved payment methods
Password & Security
- Forgot Password? Use the "Forgot Password" link on login page to reset
- Security Tip: Use a strong password with letters, numbers, and symbols
- Always logout when using shared or public computers
Placing Orders
Step-by-Step Order Process
1
Add Items to Cart
Browse products and click "Add to Cart"
2
Review Cart
Go to your cart to review items, quantities, and total
3
Proceed to Checkout
Click "Checkout" and enter shipping details
4
Choose Payment Method
Select M-Pesa, Cash on Delivery, or Bank Transfer
5
Place Order
Review and confirm your order
Order Confirmation & Tracking
- Email Confirmation: You'll receive an email with order details immediately after placing order
- SMS Notification: For M-Pesa payments, you'll receive payment confirmation via SMS
- Track Order: Log into your account to track order status and delivery updates
Payment Methods
M-Pesa
Most popular & secure payment method
- • Instant payment confirmation
- • Secure transaction
- • Receive payment receipt
- • Available 24/7
Cash on Delivery
Pay when you receive your order
- • Pay cash to delivery agent
- • Available for Nairobi & major towns
- • Additional delivery fee may apply
- • Requires phone confirmation
Bank Transfer
Direct bank transfer option
- • Corporate/business orders
- • Bank details provided at checkout
- • Email proof of payment
- • 24-hour processing time
Payment Security & Tips
- Secure Payments: All transactions are encrypted and secure
- Never Share PIN: We will never ask for your M-Pesa PIN
- Keep Receipts: Save payment confirmation messages
Shipping & Delivery
Delivery Areas & Timelines
Nairobi CBD
Same day delivery
KSh 200-300
Other Nairobi Areas
1-2 business days
KSh 300-500
Other Towns
3-5 business days
KSh 500-1500
Delivery Process
- Delivery Notification: Our delivery agent will call you before delivery
- ID Verification: Please have your ID ready for verification
- Inspect Package: Check your items before accepting delivery
- Get Receipt: Always collect your delivery receipt
Returns & Refunds
Return Policy
7-Day Return Window
You can return most items within 7 days of delivery
Conditions for Returns
- Item must be unused and in original packaging
- All accessories and manuals must be included
- Original receipt/proof of purchase required
- Some items may have restocking fee
Non-Returnable Items
Software, opened consumables, personalized items
Refund Process
- Contact Support: Email support@coreyelectronics.co.ke with order details
- Return Authorization: We'll provide a return authorization number
- Package Item: Securely package the item with all accessories
- Return Shipment: We may arrange pickup or provide return address
- Inspection: Item is inspected upon receipt (3-5 business days)
- Refund Issued: Refund processed within 5-7 business days after approval
Troubleshooting Common Issues
Order Issues
Order Not Showing
Check spam folder for confirmation email or log into your account
Wrong Item Received
Contact support immediately with order number and photos
Payment Issues
M-Pesa Payment Failed
Check network connection and ensure sufficient balance
Payment Not Reflected
Email payment confirmation to support@coreyelectronics.co.ke
Quick Solutions
- Website Loading Slow? Clear browser cache or try a different browser
- Can't Login? Use "Forgot Password" or clear browser cookies
- Cart Not Updating? Refresh page or add items again
Still Need Help?
Contact Our Customer Support
Our friendly support team is here to help you with any questions or issues.
Phone Support
+254 725 211 952
Mon-Sat, 8AM-6PM
Email Support
support@coreyelectronics.co.ke
24/7 Response
Visit Store
Nairobi CBD
Mon-Fri, 9AM-5PM